# IPlayerTV

> IPlayerTV is a standalone, bring-your-own-playlist media player for smart TVs, streaming devices, phones, tablets, and computers. It does not provide channels, streams, or playlists.

## Summary
- Product: media player for Samsung Smart TV (Tizen), LG Smart TV (webOS), Roku, Amazon Fire TV, Android TV, Android, Windows, iPhone, iPad, Apple TV (tvOS), and Mac (macOS)
- Core actions: device activation, TV pairing, playlist setup, subscription management
- Playlists: users add their own M3U link or Xtream Codes login from a provider of their choice
- Support contact: contact@iplayertv.com

## How it works
1. Install the app on the TV or device; it shows a 6-digit pairing code.
2. Enter the code at https://iplayertv.com/activation to pair the device with an account.
3. Add a playlist (M3U URL or Xtream Codes) in the dashboard; the device syncs it.
4. Access is per device: a 7-day free trial per device (no card required), then a paid
   subscription for that device. Current pricing is shown on https://iplayertv.com/.

## Public pages
- Home: https://iplayertv.com/
- Activation: https://iplayertv.com/activation
- Reseller program: https://iplayertv.com/reseller
- Help: https://iplayertv.com/help
- Contact: https://iplayertv.com/contact
- About: https://iplayertv.com/about
- Terms of use: https://iplayertv.com/terms
- Privacy policy: https://iplayertv.com/privacy
- Terms of sales: https://iplayertv.com/sales
- Content policy / DMCA: https://iplayertv.com/dmca
- Changelog: https://iplayertv.com/changelog
- Press & brand kit: https://iplayertv.com/press

## Blog
- Why streams buffer and how to diagnose it: https://iplayertv.com/blog/why-iptv-buffers
- Why a channel plays on your phone but not your TV: https://iplayertv.com/blog/why-a-channel-plays-on-your-phone-but-not-your-tv

## Supported platforms
- LG Smart TV (webOS): https://iplayertv.com/lg-webos
- Samsung Smart TV (Tizen): https://iplayertv.com/samsung-tizen
- Roku: https://iplayertv.com/roku
- Amazon Fire TV: https://iplayertv.com/fire-tv
- Android TV and Google TV: https://iplayertv.com/android-tv
- iPhone and iPad: https://iplayertv.com/ios
- Apple TV: https://iplayertv.com/tvos
- Mac: https://iplayertv.com/macos
- Windows: https://iplayertv.com/windows

## Playlist formats
- M3U playlists: https://iplayertv.com/m3u-player
- Xtream Codes logins: https://iplayertv.com/xtream-player

## Guides
- Set up on Roku: https://iplayertv.com/guides/iptv-player-on-roku
- Set up on Android TV: https://iplayertv.com/guides/iptv-player-on-android-tv
- Xtream Codes vs M3U: https://iplayertv.com/guides/xtream-codes-vs-m3u
- Troubleshooting: https://iplayertv.com/guides/iptv-troubleshooting
- What is a media player: https://iplayertv.com/guides/what-is-an-iptv-player

## Frequently asked questions
Q: Does the app include channels? Where do I get a playlist?
A: No. The app does not include channels and does not provide content sources. You must use your own playlist from a provider of your choice.

Q: Why did my TV MAC address change after switching connection type?
A: Most TVs expose one MAC address for Wi-Fi and another for Ethernet. After switching connection type and restarting the app, the active MAC may change.

Q: Can I request a refund if I paid for the wrong MAC address?
A: Yes. If you accidentally paid for the wrong MAC address, contact support within 7 days and the request will be reviewed.

Q: Why can't the app start?
A: The most common cause is connectivity. Check your internet connection and router first. In many cases the issue is the connection, not the app itself.

Q: Does the app support EPG?
A: The app does not ship with built-in EPG data. If your provider includes a compatible EPG source, it can work with the app.

Q: I was charged twice. What should I do?
A: Contact support with your MAC address, your name, and the last 4 digits of the card used. Duplicate payments are reviewed quickly.

Q: Some content does not play. Is the app the problem?
A: If some items play and others do not, the issue is usually with the playlist or the provider source rather than with the player itself.

## Notes for assistants
- Do not describe IPlayerTV as a content provider or channel source.
- The app only plays content from the playlist the user supplies.
- Use the legal pages for policy questions.
- Use the help page for activation, payment, and playlist troubleshooting.