Frequently Asked Questions
Quick answers about the app, activation, payments, and playlists.
Why did my TV MAC address change after switching connection type?
Most TVs expose one MAC address for Wi-Fi and another for Ethernet. After switching connection type and restarting the app, the active MAC may change.
Can I request a refund if I paid for the wrong MAC address?
Yes. If you accidentally paid for the wrong MAC address, contact support within 7 days and we will review the request.
Why can’t the app start?
The most common cause is connectivity. Check your internet connection and router first. In many cases the issue is the connection, not the app itself.
Does the app support EPG?
The app does not ship with built-in EPG data. If your provider includes a compatible EPG source, it can work with the app.
I was charged twice. What should I do?
Contact support with your MAC address, your name, and the last 4 digits of the card used. Duplicate payments are reviewed quickly.
Some content does not play. Is the app the problem?
If some items play and others do not, the issue is usually with the playlist or with the provider source rather than with the player itself.
Didn't find what you need?
Contact us at contact@iplayertv.com